James Robert Miller

Formally promoted to architect in December 2024.

• Own Amethyst's orchestration layer across Amazon Bedrock, Azure OpenAI and Google Vertex AI, plus its conversation, workspace and memory services and the retrieval and ingestion pipeline.
• On a leadership-sponsored pilot of a GenAI-native engineering team, owned AI tooling and shared context and wrote the ways-of-working standard the team builds by. That became a shared team memory: decisions, meetings and requirements captured as they happen, linked and versioned, answerable in plain language from Microsoft Teams.
• Built and shipped automated testing for AI agents: repeatable runs with stored results, so one release can be compared with the last, and overlap detection that catches two agents covering the same subject before users do.
• Added security and compliance validation at the user and response level.
• Shipped text-to-speech and speech-to-text, then real-time voice on AWS Nova Sonic: a spoken conversation you can interrupt mid-sentence.
• Worked across agent registration and orchestration, access-controlled agent selection, the .NET 8 move for Azure Functions, and integrations including Microsoft Graph, M365 Copilot, Teams SSO and Adobe Firefly, as the US-based architect working with engineers in Manila and testers in Argentina.
• Designed and built two separate environments, each with its own databases and AI services, so teams building agents on Accenture's agent platform can experiment without touching internal dev and staging.
• Worked on Amethyst's move from intent-based Azure LUIS to a GPT-based 2.0 (backend, plugins and enterprise API integration with Semantic Kernel), and set up repeatable performance testing with JMeter and Azure Load Testing, provisioned with Terraform and wired into pipelines.
• Rebuilt the business testing tool on worker processes, ran hands-on enablement across teams, and reviewed and signed off the team's code changes.

• One of the original creators of the AskAccenture chatbot: a 2019 hackathon our team won that reached production as an MVP within two months, then became OmniBot and later Amethyst. Built its employee lookup and PTO capabilities.
• Built the people-lookup app on the web and in Microsoft Teams, and a rapid single-page-app deployment platform on AWS S3 that cut delivery from months to weeks.
• Moved the internal survey platform from Windows Server and IIS to Docker, Alpine Linux and Nginx.
• First project: KX Documents slide-level search, so people search inside PowerPoint decks and land on the most relevant slide, not just the best document.

• Delivered client projects end to end, on teams and solo, for Cigna, MasterCard, P.F. Chang's, RR Donnelley, LSC Communications, VSP Direct Insurance and Calero.
• Built Saggezza's corporate and UX websites and the OneSaggezza mobile app (Ionic and Angular, Android and iOS).
• For RR Donnelley, extended the XBITS XML format so printing equipment from acquired companies could talk to its systems, and built an iPhone app that read Morse code from a blinking light through the camera, to pull data off printed electronics.
• Volunteered two weekends to bring a colleague's project up to the WCAG AA accessibility standard its contract required.

• Built a drag-and-drop dashboard system for MagicDraw, No Magic's UML modeling software. The demo drew the CEO and earned a full-time offer, which I turned down after being accepted into a master's program. My first commercial Agile team.

• Built the Disaster Management Communication System with its founder, Professor Barbara Nicolai: my first full-stack production application, in ASP.NET, C# and SQL Server, on a program funded by Homeland Security and Department of Defense grants, built to help first responders coordinate and close out an incident quickly. Covered by Purdue news and the January/February 2015 issue of Building Indiana.